1. How long does it take to respond to a query? - Team Sycles with reply within few hours or max one day .

2. How do I sell my Bicycle /Parts /Accessories in Sycles Platform and How does it take to sell it Off - Team Sycles will contact you and get relevant details of the bike/ parts and post on the Platform /website - Once we have a prospective buyer's inquiry we will contact you and make the deal happen, we dont have the control by when the Bike or Parts will be sold , its Purely a marketplace it works on Supply and Demand and what price is best for sellers and buyers to Deal . We only handle serious inquiries and respect everyone time and money .

3. How do I Buy Bicycle /Parts /Accessories from Sycles Platform - Once you have sort listed the Bicycle /Parts from our website /Whatsapp Channel or suggested by our Team ,We will check the availability of the Item and give you all the relevant details of the bike/ parts ,Once we the product is appropriate the pricing is matched /negotiated we enter into commercial deal ,Also we dont have the control by when the Bike or Parts will be sold , its Purely a marketplace it works on Supply and Demand and what price is best for sellers and buyers to Deal . We only handle serious inquiries and respect everyone time and money .

4. How does Sycles deals works ? - For the Deal we take 20 % advance on our company account and take the Bike / Item for packing ,we will take all the necessary photos and videos of packing and book it thru a reputed courier mode and share the Docket number with Buyer.

The Docket number can be checked online with the shipment details and we will share the booking labels for your reference ,The docket number can be tracked online and the Label will have both sender and receiver address with Pin codes .Once the docket is generated and shared we collect balance 80% and settle the seller account and keep the bike ready for pickup and the Bike /Item will be we shipped and can be tracked online .

We handle the End to End process and take the responsibility of correct item/s and assist in damages coverages if any as per insurance opted by Buyer/s.

We all have 5 star Google review and never had a negative feedback .

5. Which Products are available on SYCLES website? - Pre-owned Bicycles, Accessories, Bike Components, Support Equipment, Wearables, Bulk Cycle Deals for NGO/ Companies.

6. What are your customer support hours? - Mon-Sat 10:30am to 07:00pm.

7. How to Post my bicycle for sale? -Send below details on What's app - Bike Make and Model ,Bike Year ,Bike Pic's ,Bike Video ,Kms Done ,Any Upgrade Done on Bike ,MRP ,Resale price ,Location ,Name ,Mail ID .

8. How do I contact the customer support team? - Call / WA on 91-9579774798 or email info@sycles.co ,We are to Help

9. Do we have repair or maintenance services? - No, we don't provide those services as of now. Please call Customer support for specials cases .

10. Do the bicycle come assembled? - Bicycle comes in Semi assembled form. Need to install wheelset, Handle Bar, Pedals and Seat Post etc. You need to get it done in your own scope with the help of local shop or mechanic.

11. Can I return a product? - Yes you can return a product which is damaged / Faulty or wrong product. There is no return policy for product's duly verified and approved by the buyer.

12. How can I trust SYCLES ? - We have been in the industry for the last 5 years and we have 5 Star Google Rating. We are registered company under Indian Company Acts and have valid GST No..

13. Do you offer customized Bicycles ? - Yes we provide customized bicycle kindly fill inquiry form on website.

14. How do I track my order ? - We ship through reputed courier services and you can track order using AWB number (Airway Bill Number).

15. Can I cancel or change my order ? - Yes we can change or cancel your order before Payment . There are no cancellation after the payment is done and item is Packed /Booked /Ordered , We don't accept change or mind or mood after making the payment ,so make a conscience decision while placing the order ,In a extreme case if you want to cancel there is 20% cancellation fees that will be charged ,We respect everyone time .

16. How is the payment method for pre-owned items? - We generally take 20% advance and balance before pickup. We accept Debit cards/ Credit card/ EMI/Pay later payment options on website's Payment Gateway. If you want to use Credit card or Credit card EMI, 3% additional charges needs to be paid , We get the net amount after deducting Payment Gateway charges . Better opt for UPI or Direct bank transfers .

17. Where is your office located ? - Our office is located in Malad West, Mumbai , INDIA . Click and and check Google Maps location .https://maps.app.goo.gl/m98h7ybbE6kkcHgY8

18. What about warranty ? Products with company warranty are applicable for resale items with help of 1st Owner. Products out of warranty are not applicable but are verified in working condition.

19. Can I take a test ride ? - If the bike is in your location or wish to travel to other city ,we can facilitate test ride before advance payment ,We don't have free visits and avoid wasting time of both Buyers and Sellers ,after inspection if you don't like the Product you get a full refund . This policy is made to have serious buyers on board .

20. To we sell Bikes Parts and Accessories ? - Yes ,we sell Pre-owned parts and accessories, We can source specific items if required .

21.What types of Bikes are available ? - Road bike, MTB bike, Hybrid Bikes ,e-Bikes and mostly all Bicycles and Parts given by Riders for Sale .

22. Can I sell my Bicycle at later stage when purchased on SYCLES ? - Yes ,you can Buy /Sell bike on our platform ,the Resale price will be applicable based on market rates .